When you visit our web site, some personal information, such as e-mail, mailing address, phone and fax are collected. This information is only used to generate user profiles and to personalize the web site to your particular interests.

How We Use Your Information

The information collected online is stored indefinitely unless otherwise requested and is used for various purposes, including processing your order(s), customer service, product and service development, direct marketing and marketing analysis, facilitating your use of this web site, and customising your product selection to your particular interests. The information we collect will be confidential and will not be shared with any organisations. We know how annoying and intruding junk e-mail can be. The Africa Market Place, the operators of the www.myafricansupermarket.co.uk believe in positive advertising, we will not send you junk e-mail, unless you notify to us that you would like to receive promotional and sales e-mail.

Recent media reports of websites being "hacked" have raised many concerns among consumers. For your security, we do not store your card details. We recommend you process your payment via paypal. We also accept cheque made payable to The Africa Market Place ltd. In extreme cases, we will accept cash on delivery

When you visit the www.myafricansupermarket.co.uk  website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a web site can store on your web browser and later retrieve. The cookie cannot be read by any web site other than the one that set up the cookie.

Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your professional needs. As a result, cookies give you the ability to retrieve previous image search results and view your previous invoices. In addition, Cookies are necessary in order for us to "save" your shopping cart for 14 days so you can finish your order at a later date.

As we are a category based e-commerce website, we are always trying to improve the efficiency of our online store. We may use cookies to better analyze the "paths" shoppers take throughout our store to find a certain item. This information, like all information submitted on our website, is confidential and will not be shared with any organizations. We do NOT use cookies to analyze browsers after you leave our website.

If you have any comments or questions, please contact us at sale@myafricansupermarket.co.uk or call us on 08454713773

The Africa Market Place will provide a full credit for any item damaged or unusable. All claims must be made to our customer service department within three days of delivery by sending an email to sales@myafricansupermarket.co.uk. Please keep all original packing materials and documentation in the event that we require you to return the items. These items will be collected by our courier agents. Please also read our teams and conditions

Cancellations

You may only cancel an order if it has been placed  prior to 24hours before  delivery and SUBJECT to it not having been processed specifically and in a particular many to meet your specific request. If it has been processed the order cannot be cancelled.

To cancel please send us an email to: sales@myafricansupermarket.co.uk. You can also call our customer service number above.  We will confirm back to you if the order has been cancelled. In all cases full refund will be made to the credit / debit card used. You will not be charged any fee to cancel an order that has not been processed to meet your particular demand.

While we endeavour to ensure that the information on this Website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice.

Any nutritional data contained on the Website is provided for guidance only and is not intended to be definitive. Please refer to Product labels for definitive information. In particular, you should always consult with your doctor, dietician or other specialist in relation to any dietary requirements you may have before consuming any Products supplied by us , and we accept no responsibility for the consequences of failing to follow this advice. To the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these Terms might have effect in relation to this Website. You must bear the risks associated with the use of the Internet. This clause does not affect your statutory rights.

We accept no responsibility for the content of sites unrelated to www.myafricansupermarket.co.uk  which we may have links with or for any content displayed on those sites. The existence of links from to other sites does not imply www.myafricansupermarket.co.uk endorsement of the sites' entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.myafricansupermarket.co.uk has a link, please send us an email  with details and we will consider removing links to them from this site.